Store locator

Q: Orders for local delivery in Alcalá de Henares

If you live in Alcalá de Henares and are within a 7 km radius of our order-preparation premises, you can opt for home delivery at no cost. With this option there are no shipping, packaging or handling charges. As with in-store collection, orders are not delivered in a box but in a shop bag to reduce packaging costs and make free delivery possible.With this delivery method, we make only one delivery attempt. If no one is at home when we arrive, you will need to come to our premises at Paseo de la Alameda 21 to collect your order. Our usual delivery window is in the morning, from 10:00 to 13:00. When placing your order, you can indicate the time you will be at home and we will try to deliver within that window. If your availability falls outside our usual hours, we cannot guarantee delivery at that time; in that case we will let you know and tell you which other day we can deliver at that time. Our schedule may vary depending on our availability and the volume of orders we need to prepare each day.

Where to find us

Paseo de la Alameda 21
(Garmon Yarns premises)
28804 - Alcalá de Henares

Our address is not a shop open to the public, even though it is located in a retail area. It is a premises for order preparation and dispatch. It is set up for local order collection by prior appointment only.

If you have any doubts about a product and would like to see it, we will be delighted to show it to you. Please request a visit.

Do you need to ask us something? Write to us using the contact form.

Orders for in-store collection

When you place an order and select in-store collection, you must wait for us to confirm that your order is ready to be collected. Please do not come to our premises unless we have informed you that it is ready. Collection times are always in the afternoon, from 19:00 to 20:30. Please note that we do not have shops open to the public; this is our premises where we prepare orders and dispatch parcels. Collection times may vary depending on our availability.

In-store collections have no handling fees and no shipping costs. They are completely free of charge. Orders are not handed over in a box, but in a standard shop bag to reduce costs and make free collection possible.