Terms of Use

Last updated: 23/09/2025

Important: These Terms govern the use of the website and its functionalities only (browsing, accounts, content and reviews). The conditions governing sales (prices, payments, shipping, returns, guarantees, withdrawal, etc.) are set out separately in the Terms of Purchase.

1. Purpose and scope

These Terms of Use (hereinafter, the “Terms”) govern access to, browsing on and use of the website www.garmonyarns.com, its subdomains and language and/or technical folders, as well as any other digital resources owned by the Provider that link or refer to these Terms (collectively, the “Site”). They also govern the associated functionalities the Site makes available — including, by way of example and without limitation, the creation and management of accounts, the posting of reviews, questions and photographs or other content by users, participation in loyalty programmes, and interaction with web forms and tools — (together, the “Service”). For interpretation purposes: “User” means any person who accesses or uses the Site; “Account” means the personal profile registered for advanced functionalities; “Content” means all informational and/or creative elements of the Site; and “UGC” or “User-Generated Content” means the content provided by users in accordance with clause 9.

These Terms do not govern the sale of products or after-sales services (prices, payments, shipping, returns/withdrawal, guarantees, etc.), which are governed by the current Terms of Purchase. In case of doubt as to scope, in matters relating to commercial transactions the Terms of Purchase shall prevail.

Accessing, browsing or using the Site — including merely viewing pages, creating an Account or posting UGC — entails full and unreserved acceptance of these Terms and the related policies (Privacy and Cookies), regardless of the device, operating system, browser or means of access used. If you do not agree, you must refrain from using the Site and its functionalities.

2. Identity of the owner and contact

Owner/Service Provider: Elisabet García Ruiz (self-employed professional)
Trading name: Garmon Yarns
NIF/VAT: ES09025821T
Registered address: Paseo de la Alameda 21 (Garmon Yarns premises), 28804, Alcalá de Henares (Madrid), Spain
General and legal contact email: tienda[arroba]garmonyarns.com

Information on Privacy and Cookies is available at:

3. Acceptance of the Terms and changes

3.1. Acceptance mechanisms and representation

Use of the Site, mere browsing of its pages, interaction with forms and tools, posting UGC (reviews, questions or photos) and/or creating an account constitute full and unreserved acceptance of these Terms and the related policies (Privacy and Cookies). Where the User acts on behalf of a legal person, the User declares and warrants that they hold sufficient powers of representation to bind it validly. Acceptance by minors is not permitted.

3.2. Entry into force, enforceability and non-acceptance

The version in force and enforceable against the User is the one published on the Site with its last updated date. Acceptance occurs from the first access or, where applicable, from the creation of the account or the submission of UGC, whichever occurs first. If the User does not accept the Terms (or future updates), they must cease using the Site and, if they hold an account, request its closure. (Rules on sales are governed by the Terms of Purchase and are not altered by this clause.)

3.3. Changes to the Terms

The Owner may amend these Terms to reflect legal, technical, security or operational changes, or to introduce new Site functionalities/services. The following shall be deemed material changes, by way of example: (i) changes that materially affect the AUP (clause 6); (ii) significant restrictions on existing free functionalities; (iii) material changes to the UGC regime (clause 9); or (iv) increases in the User’s responsibilities.

Where reasonably possible, the Owner will give Users with an account at least 15 calendar days’ prior notice of material changes, by means of a banner/notice on the Site and/or electronic communication to the verified address. No prior notice will be required where the change is mandated by legal or regulatory requirements, for security reasons, or to prevent serious harm. Publication of the new version with its date will take effect from that date; continued use of the Site after entry into force will imply acceptance. The Owner may, where appropriate, require renewed express confirmation (e.g., a “I have read and accept” tick-box).

3.4. Version information

The Site will display the last updated date of the Terms. The Owner keeps an internal record of previous versions for traceability and compliance purposes, with no obligation to publish a history or comparisons.

3.5. Hierarchy and consistency

These Terms prevail over informal Site notices or communications in the event of contradiction and are complemented by the Privacy Policy and the Cookies Policy. In the event of future translations, Spanish prevails (see clause 21). Matters relating to sales are governed by the Terms of Purchase.

3.6. Survival

Termination of the usage relationship or closure of the account will not affect obligations already incurred or those clauses which, by their nature, should remain in force (among others, AUP — clause 6 —, Intellectual Property — clause 7 —, UGC — clause 9 —, Liability — clause 14 —, Governing Law and Jurisdiction — clause 17 —).

4. Access to the Site and age requirements

4.1 Access without registration and purchasing (guest or with an Account)

The Site may be consulted without registration. Creating an Account is optional; purchasing may be carried out as a guest or with an Account, in both cases only by adults. For these purposes, one must be 18 years old in Spain or of legal majority in the User’s country of residence.

4.2 Prohibition for minors and age/identity verification

Registration and purchasing by minors is not permitted. The User declares, under their own responsibility, that they meet the minimum required age. The Owner may request verification of age/identity (e.g., a reasonable documentary request) where there are indications of minority, impersonation or fraud. Refusal or lack of cooperation may entail suspension or cancellation of the Account and blocking of access, as well as the cancellation of benefits associated with the Account (Stitches, credits or vouchers) obtained through misuse, without prejudice to other measures under clause 5 (Accounts) and clause 6 (AUP).

4.3 Technical requirements and compatibility

Access requires an Internet connection and compatible devices/software. The Owner does not guarantee compatibility with all browsers, operating systems or configurations, nor uninterrupted availability of functionalities dependent on third parties (e.g., hosting, CDN, analytics).

4.4 Availability, maintenance and interruptions

The Owner may interrupt, limit or suspend total or partial access to the Site for maintenance, upgrades, technical changes, security reasons, operational incidents or force majeure (including, by way of example, outages of third-party services, power cuts, network failures, cybersecurity incidents or natural disasters). Where reasonably possible, maintenance will be carried out during off-peak periods and notice will be given by means of a banner or notice on the Site. No SLAs or availability commitments are granted.

4.5 Geographical and legal restrictions

The Owner may restrict access to the Site from certain jurisdictions or IP addresses/devices where required by law, administrative/judicial decisions, or due to security or abuse risks.

4.6 Reactivation of access

In cases of suspension, the User may request information and, where applicable, a review of the measure by writing to tienda@garmonyarns.com. Reactivation may be made conditional on reasonable verification of identity/age or on remedying the breach.

5. User accounts and credentials (revised version)

Certain functions (e.g., order history, loyalty programmes, posting reviews or address management) may require an Account. When registering, the User undertakes to provide truthful, accurate, complete and up-to-date data, and to keep it current (e.g., an operational email address). The User is responsible for the confidentiality of their credentials and for all activity carried out from their Account, and must promptly notify any unauthorised use or suspected security breach.

5.1 One Account per person and fraudulent uses

It is prohibited to create or maintain more than one Account per person. Creating additional Accounts or using false/third-party identities to multiply promotions, duplicate loyalty Stitches, redeem vouchers multiple times or circumvent operational limits constitutes fraud and misuse of the Service.

Measures: upon reasonable detection of duplications or fraud, the Owner may close all linked Accounts, cancel Stitches, credits, vouchers or discounts associated (including those already generated but not redeemed), block future access and cancel advantages or participation in programmes, without prejudice to legal action and the claim for damages where applicable.

5.2 Verification, enhanced security and restrictions

The Owner may require reasonable verification of identity/age in cases of indications of: minority, impersonation, abuse of the review system, sensitive Account recoveries or fraud risks. To this end, supporting documentation may be requested (e.g., proof of identity/age or ownership of the email). The Owner may impose additional security measures (e.g., two-factor authentication, email confirmations, verification questions), limit the number of active sessions, or deny anomalous access attempts.

5.3 Account data, communications and notices

The User must keep their email and other contact details up to date to receive operational and legal communications (e.g., notices of material changes to the Terms, security incidents, verifications). Unless proved otherwise, notices sent to the email indicated in the Account will be deemed received.

5.4 Voluntary closure, suspension and cancellation

The User may request closure of their Account at any time (without prejudice to obligations already incurred). The Owner may suspend or cancel the Account — in whole or in part — for: (i) breach of these Terms; (ii) fraud or attempted fraud; (iii) impersonation or uses that compromise security; (iv) prolonged inactivity if it entails operational risks (e.g., exposed credentials); or (v) legal/authority requirements. Suspension/cancellation may entail the loss of Stitches, credits or vouchers associated with the Account, especially where their accrual is linked to the infringing conduct.

5.5 Effects on UGC and loyalty programmes

Previously posted UGC (e.g., reviews) may be retained on the Site, and may be anonymised where appropriate (see clause 9.3). Stitches and benefits from the loyalty programme are subject to the programme rules and may be cancelled if their generation/redemption occurred under duplicate Accounts or other prohibited conduct.

5.6 Prohibition on transfer and shared use

The Account is personal and non-transferable. Sharing credentials with third parties, or renting, selling or assigning the Account, as well as permitting its use by minors or unauthorised persons, is prohibited.

6. Acceptable Use Policy (AUP)

The User undertakes to use the Site lawfully, diligently and in accordance with these Terms. Without limiting other sections, the following rules apply:

User participation (comments and UGC). Some pages of the Site may allow the User to participate by means of comments, questions/answers, ratings or the generation of content (UGC). In such areas it is strictly prohibited to disseminate unlawful, racist or xenophobic content or propaganda, advocacy of terrorism or content that incites hatred or violence; content that violates human rights, infringes human dignity, or is injurious or defamatory, as well as content contrary to public order or public safety. These prohibitions apply without prejudice to the other limitations and rules in this section and in clause 9 (UGC).

6.1 Prohibited conduct

  • Engaging in unlawful, harmful, defamatory, discriminatory or hate-related activities, or those contrary to public order.
  • Infringing third-party rights (including intellectual and industrial property, image, privacy and data protection).
  • Sending spam, phishing, impersonations or facilitating fraud; posting fake or manipulated reviews; engaging in deceptive/negative SEO practices.
  • Inciting hatred or violence, advocating crimes (including terrorism) or disseminating racist or xenophobic content.

6.2 Automated access, extraction and circumvention

  • Extracting data on a massive or systematic basis (scraping, crawling, data mining) without written authorisation.
  • Using bots/automation, headless browsers or techniques of reverse engineering, decompilation or de-obfuscation of code.
  • Circumventing technical protection measures, rate limits or anti-abuse mechanisms.

6.3 Integrity and security of the Site

  • Introducing malware, unauthorised trackers, backdoors, cryptominers or interfering with availability/security (e.g., DDoS, brute force, exploitation of vulnerabilities).
  • Accessing restricted areas, other users’ accounts or third-party data without authorisation.

6.4 Reviews and UGC

  • Posting UGC that is unlawful, offensive, advertising in nature, contains third-party personal data, or infringes rights.
  • Manipulating ratings, orchestrating coordinated reviews or using hidden incentives. (The Site does not incentivise reviews; see 9.3–9.4.)

6.5 Commercial use of content

  • Reproducing, distributing, publicly communicating, transforming or reusing Site content for commercial purposes without the Owner’s written authorisation.
  • Creating derivative services or mirrors of the Site.

6.6 Measures and sanctions

The Owner may remove content, block functionalities, suspend or cancel Accounts, void Stitches/credits/vouchers obtained improperly, limit IPs/devices and apply other technical measures (e.g., CAPTCHAs, rate limiting), as well as report to the authorities. In cases of repeated or serious infringements, future access may be prohibited.

6.7 Reporting abuse

The User may report misuse or vulnerabilities via the contact form or at tienda[arroba]garmonyarns.com. The Owner will assess the communication and act in accordance with these Terms and the law.

6.8 Moderation and removal of content

Without prejudice to clause 9 (UGC) and clause 10 (notice and action), the Owner reserves the right to monitor, moderate, limit, not publish or remove UGC and/or comments that breach these rules or which, in the Owner’s reasonable judgement, are not suitable for publication on the Site. This power does not imply an assumption of a general monitoring obligation.

7. Intellectual and industrial property; licence of use

Unless otherwise indicated, the texts on the Site have been prepared by Garmon Yarns — some originally produced using AI tools and subsequently edited and adapted by the Owner —; images are mainly provided by product suppliers and by our own creations (including AI-generated images) and, in certain cases, by image banks (e.g., Freepik, in its free modalities and with adaptations), in all cases holding the licences and/or authorisations necessary for their use on the Site.

All Site content — including, by way of example: images, audio, video, software and texts; distinctive signs, logos, colour combinations, the structure and design of the Site, as well as applications and components necessary for its operation, access and use — has been created by the Owner or the Owner holds the corresponding licence and/or authorisation. The creation, selection and arrangement of such content have involved intellectual effort and/or financial outlay borne by the Owner, who therefore holds the intellectual and industrial property rights over them.

The User is granted a limited, non-exclusive, revocable, personal and non-commercial licence to view the Site and its content on their devices, solely for the purpose of using the Service in accordance with these Terms. Reproduction, distribution, public communication — including making available — and transformation, in whole or in part, of all or part of the content, on any medium and by any technical means, is expressly prohibited without the Owner’s prior written authorisation, except in cases strictly permitted by mandatory law.

It is likewise prohibited to remove, alter, bypass or manipulate any technological protection measures, identifiers (e.g., watermarks, copyright notices) or rights management systems embedded in the Site. It is also prohibited to reuse content for commercial purposes, create derivative works or copy the structure of the Site for exploitation on other sites or platforms, without authorisation.

In the event of infringement, the Owner reserves the right to bring any legal actions that may correspond in defence of its legitimate interests, including claims for damages.

Linking (linking/deep linking) to pages of the Site is permitted provided that the Owner’s image or interests are not harmed and no false sponsorship or affiliation is implied. Linking does not grant any licence over the content. Framing, inline linking that suggests the content belongs to a third party, and the use of trade marks/logos without express authorisation, are prohibited. The Owner may request the removal of links that breach these conditions.

8. Third-party links and services

The Site may display or link to third-party content, sites or tools (e.g., payment gateways, messaging services, analytics, chat, consent management platforms for cookies). The Owner does not control such sites/services and is not responsible for their content, policies or practices. Users must review their terms and policies before using them. The relationship with third parties is governed by their own conditions.

The fact that the Site integrates, embeds or facilitates access to third-party resources does not imply endorsement, affiliation, guarantee or recommendation. Any contracting, payment, authentication or account creation carried out on third-party services is understood to be performed directly between the User and the relevant third party, with the third party setting prices, availability, support and service levels. Certain integrations may involve transfers or communications of data to the third party (e.g., to process payments, prevent fraud, measure analytics or manage cookie consent); such processing is governed by the third party’s policies and by our Privacy Policy and Cookies Policy as applicable. To the fullest extent permitted by law, the Owner assumes no liability for damage, interruptions or losses arising from the use of third-party resources.

9. User-Generated Content (UGC): reviews, questions and photos

The Site may allow the posting of reviews, ratings, questions and answers and/or photographs relating to products (collectively, “UGC”).

9.1. Rules for posting UGC

The user warrants that they hold all rights necessary over the UGC they post and that it is lawful, truthful and relevant. Posting unlawful, offensive, defamatory, advertising or misleading content, content containing third-party personal data or content that infringes rights is prohibited.

9.2. Licence granted to the Owner

By posting UGC on the Site, the user grants the Owner a non-exclusive, free-of-charge, transferable and worldwide licence to host, reproduce, distribute, publicly communicate, translate, adapt, moderate and reuse such UGC, within the scope of the Service and on the Owner’s own channels (Site, transactional and service communications), for the time necessary for the purpose of the Service.

9.3. Moderation, removal and retention

The Owner may moderate UGC preventively or subsequently and remove any that breaches these Terms or the law. If the user deletes their account, the Owner may retain reviews already published, and may anonymise them where appropriate and feasible. The Owner does not buy or sell reviews, nor offer incentives for posting them.

9.4. Authenticity of reviews (Verified Purchases)

The Site publishes reviews from verified purchasers, checking that there is a real order associated with the review (e.g., technical verification against orders and/or verified purchase labels). Reviews from those who have not purchased the product on the Site are not accepted.

10. Notice of allegedly illegal content (DSA) and action

If a user or third party considers that any UGC or Site content is illegal, they may notify this via the Site’s contact form or by email to tienda@garmonyarns.com, indicating at least:

  • Identification and contact details of the notifier.
  • URL or exact location of the reported content.
  • Description of the facts and legal basis or right allegedly infringed.
  • Any relevant supporting documentation.

The Owner will diligently assess the notification and take the corresponding decision (removal, limitation or retention of the content), notifying the complainant if a valid contact method has been provided. The Owner may suspend accounts for repeated infringements.

(Note: There is no specific internal complaints system against moderation decisions. This does not limit the user’s rights under applicable law.)

11. Service availability and changes

The Site and its functionalities are provided “as is” and “as available” in relation to use of the site, without service level (SLA) guarantees or continuity of functionalities. Without prejudice to the foregoing, the Owner will exercise reasonable diligence to keep the Site operational and secure.

The Owner may introduce improvements, modifications, replacements or removals — in whole or in part — of Site functionalities, interfaces or content, whether temporary or permanent, for technical, legal, operational, security or user-experience reasons. Where reasonably possible, notice will be given by a banner/notice on the Site if the change materially affects ordinary use.

Access may be temporarily interrupted for planned or emergency maintenance, security updates, incidents with infrastructure providers and/or third-party services (e.g., hosting, CDN, analytics, payment gateways, review systems) or due to force majeure. The User understands that performance and availability may depend on telecommunications networks, equipment and software outside the Owner’s control.

Functionalities or sections labelled “beta”, “pilot” or similar are offered on an experimental basis, may contain errors and may be withdrawn or modified without notice. To the maximum extent permitted by law, the Owner will not be liable for losses or damage arising from the unavailability, maintenance or changes described in this clause, without prejudice to cases where the law does not allow this or where there is wilful misconduct or gross negligence.

12. Accuracy, completeness and updating of Site information

The Site’s content is provided for general informational purposes and to support use of the Site itself. Even with reasonable editorial controls, information may include typographical errors, inaccuracies or omissions, or become outdated due to legal/technical or operational changes, data from third parties (e.g., suppliers and integrations) or caching/replication effects. Unless a specific legal obligation applies, the content does not constitute professional advice and, by itself, does not create contractual commitments.

The User uses the Site’s information at their own risk and undertakes to verify information that is decisive for their decision-making. The Owner reserves the right to correct, update or remove content at any time without prior notice, and does not assume a general obligation of continuous updating of the Site. In the event of discrepancy between the Site’s expository information and the terms governing transactions, the Terms of Purchase shall prevail. Images, visual descriptions, equivalences or estimates (e.g., measurements, sizing or on-screen colours) are provided for guidance and may vary depending on device, configuration or data sources, without prejudice to consumer rights. In future multilingual versions, in the event of translation discrepancies, the Spanish version will prevail; unless expressly stated otherwise, time references are understood to be in the official time of mainland Spain (CET/CEST).

13. Security and anti-fraud measures (revised version)

Compromising the security of the Site, conducting penetration tests, attempting to access restricted areas or interfering with the availability/stability of the Service is prohibited. The Owner applies proportionate and reasonable technical and organisational controls to protect the integrity, availability and confidentiality of the Site, without prejudice to the fact that an absolutely risk-free environment cannot be guaranteed.

13.1 Mitigation and protection measures

Without limitation, the Owner may implement: rate and access-attempt limiting, CAPTCHAs, IP/device blocking, reputation lists, detection of anomalous patterns, logging of security events, updates and patches, environment segmentation, and firewalls/anti-automation systems. The Owner may temporarily disable functionalities where there are reasonable indications of abuse, fraud or incidents that compromise users or the Service itself.

13.2 Fraud and abuse prevention

The Owner may employ fraud prevention and abuse-control mechanisms linked to Account activity, use of vouchers/Stitches, redemption patterns or risky behaviours (e.g., multiple Accounts associated with the same device/email, successive sign-ups and cancellations, automation, abnormal use of the loyalty programme). These measures will be applied proportionately and in coordination with the AUP (clause 6) and clause 5 (Accounts).

13.3 Incidents and cooperation

In the event of a security incident that materially affects the User or the normal functioning of the Site, the Owner will implement containment measures and, where appropriate, may communicate instructions or recommendations to the User (e.g., password change, activity verification). The User undertakes to cooperate diligently with such instructions.

13.4 Responsible disclosure and security testing

The Owner does not operate a formal responsible disclosure programme nor authorise active intrusion or scanning tests on its systems. Any unauthorised testing may be considered unlawful activity. However, if the User, in good faith, detects a potential vulnerability, they may report it via the contact form or to tienda[arroba]garmonyarns.com, refraining from exploiting the vulnerability, accessing third-party data or affecting availability.

13.5 Coordination with Privacy and Cookies

Certain security and fraud-prevention measures may involve the processing of personal data (e.g., records of access attempts, technical metadata, usage patterns). Such processing will be governed by the Site’s Privacy Policy and Cookies Policy and will be applied with an appropriate legal basis, data minimisation, and proportionate and reasonable retention measures.

14. Liability and disclaimers (use of the Site)

14.1 Scope of this clause

This clause governs the Owner’s liability arising from use of the Site (not the sale of products, which is governed by the Terms of Purchase). It applies without prejudice to rights that are mandatory for consumers.

14.2 General exclusions and limitations

To the extent permitted by law, the Owner will not be liable for:

  • Interruptions, errors, slowness or unavailability of the Site due to maintenance, technical incidents, operational decisions or force majeure.
  • Errors, inaccuracies or omissions in informational content on the Site, where acting with reasonable diligence and without prejudice to correction as soon as the Owner becomes aware.
  • Compatibility with all devices, browsers, configurations or third-party software; or for the User’s loss of data due to the User’s lack of backups.

14.3 Third-party links and services

With regard to third-party sites, tools or services integrated or linked, the Owner does not control their content or conditions, does not guarantee them and is not liable for damage arising from their use, contracting or unavailability, without prejudice to what applicable law may require.

14.4 User-Generated Content (UGC)

The Owner is not responsible for UGC while it has no actual knowledge of its unlawfulness. Once sufficient notice is received, the Owner will act diligently to remove or block the content, in accordance with clause 10.

14.5 Indirect damage and duty to mitigate

Unless mandatory law provides otherwise, the Owner will not be liable for indirect or consequential losses (e.g., loss of profit, loss of business, opportunities or data) arising from use of the Site. The User undertakes to reasonably mitigate their damage and to cooperate in clarifying it.

14.6 Legal safeguards

Nothing in the foregoing excludes or limits the Owner’s liability in cases of wilful misconduct or gross negligence, nor in cases where the law does not allow it (including consumers’ inalienable rights). These limitations shall be interpreted in accordance with the applicable consumer and information society services regulations.

15. Privacy and cookies

The processing of personal data and the use of cookies are governed by the Site’s specific policies:

16. Platform provider and processing by Shopify

This site is hosted on the Shopify platform. When you visit, browse or purchase, Shopify processes certain personal data to operate and improve the platform (hosting, security, checkout, aggregated analytics and advanced features). Some of these features incorporate data and information derived from customers’ interactions with other Shopify merchants and with Shopify itself in order to provide Enhanced Services (also referred to as Shopify Network Intelligence), for example security and fraud prevention measures, service quality, and, where you consent, advertising/experience functionalities.

Consult Shopify’s Consumer Privacy Policy and its privacy portal for more details and to exercise your rights: https://privacy.shopify.com/en. Information about cookies and consent (including withdrawal) is governed by our Privacy Policy and Cookies Policy.

17. Alternative dispute resolution (ODR) and complaints

In accordance with EU consumer law, the Owner provides access to the European Commission’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/

For any query or complaint relating to use of the Site, you may write to tienda[arroba]garmonyarns.com. This channel does not replace the rights available to users under applicable law.

18. Governing law and jurisdiction

These Terms are governed by Spanish law, without prejudice to the mandatory rules of the consumer’s country of residence in the EU.

  • If the user is a consumer, the competent courts will be those of the consumer’s domicile.
  • For non-consumer users (e.g., professionals/companies), the competent courts will be those of Alcalá de Henares (Madrid, Spain).

19. Severability

If any provision of these Terms is declared null and void or unenforceable, such nullity shall not affect the remaining clauses, which shall remain valid.

20. No waiver

Failure by the Owner to exercise or enforce any right or provision of these Terms shall not constitute a waiver thereof, unless acknowledged and agreed in writing.

21. Entire agreement

These Terms of Use, together with the legal notice and the referenced policies (Privacy and Cookies), constitute the entire agreement between the user and the Owner exclusively in respect of use of the Site, and supersede any prior agreement or communication on this subject; the sale of products and services is governed by the Terms of Purchase, which are a separate and complementary contractual document and will prevail in the event of any discrepancy on matters relating to transactions.

22. Language precedence

In the event of future translations, the Spanish version shall prevail over any interpretative discrepancy.

23. Contact

For queries relating to these Terms and use of the Site, you may write to: tienda[arroba]garmonyarns.com.